At pakpanelsmm.com, we work hard to make sure every customer is happy with their order. Our goal is to deliver the service you paid for, in the best quality and within the promised time. But sometimes things don’t go as planned — and that’s where our refund policy comes in.
Refunds are not sent back to your original payment method. Instead, we issue refunds as account credits that you can use for future orders. This helps us process refunds faster and ensures you can still use our services without waiting for banks or payment gateways to complete the process.
You can request a refund within 48 hours of placing your order if:
Your order has not started processing.
There’s a clear error from our side that caused the service not to be delivered.
You provided the correct and public link to your account or post.
If your order has already been delivered or is in progress, we cannot provide a refund unless there is a major issue caused by our system.
Please keep in mind:
If you give us the wrong link, make your account private, or delete the post before delivery is complete, you won’t be eligible for a refund.
Services that drop in numbers after delivery are not eligible for refunds unless we have promised a refill guarantee for that specific service.
If the social media platform changes its rules or removes the engagement you received, we cannot be held responsible.
Disputes, Cancellations, and How to Request a Refund
We strongly recommend contacting our support team before opening any dispute or chargeback with your bank or payment provider. Opening a dispute without contacting us first can result in your pakpanelsmm.com account being suspended and any active orders being removed.
If you wish to cancel an order, you must contact us immediately before the order starts processing. Once it has begun, cancellation may not be possible.
How to request a refund:
Contact our support team at info@pakpanelsmm.com or through the contact page on our website.
Provide your order ID and explain the issue clearly.
Our team will review your request and get back to you as quickly as possible.
We aim to handle all refund requests fairly and quickly, usually within 24–48 hours.
By placing an order on pakpanelsmm.com, you agree to this refund policy. We encourage you to read it carefully so you fully understand when and how refunds are possible. Our main goal is to keep our customers happy while keeping our services fair and sustainable.